It has been 34 years since our factory was founded. Our main products are diesel generator sets, generators, marine engines, engines, water pumps and other agricultural machinery products. We have obtained the relevant certifications such as ISO, CE, RoHS, GS, TUV etc.
QUALITY GUARANTY POLICY
1. Guaranteed products
All kinds of Generator sets, generators, engines, pumps, control panels and agricultural machines sold by our company, Guangzhou Laurel & Honesty Holdings.
2. Base warranty period
1)The warranty period of generator sets is 2 years or 1200 running hours (the earlier one shall prevail) from the date when the generator set have been delivered from the factory.
2)The warranty period of generators, engines, pumps, control panels and agricultural machines is 1 year or 1000 hours from the date when the goods have been delivered from the factory whichever is coming first, the warranty period will be ended.
3)Any other special stipulation according to the order.
3. Guaranty range
The user shall strictly follow the operation handbook and service statement (included all the products mentioned above) to maintain and keep the equipments, the goods has any malfunctions caused due to the manufacture quality problems in the guarantee period.
4. Limit of guaranty
1)The goods is damaged during transport, Carrier shall take charge of the amends.
2)The goods is damaged due to unsuitable setting or doesn't follow the installation manual which offered by our company.
3)The goods is damaged due to the user doesn't follow the service statement to replace the filter and lube oil in the stated period.
4)The goods is damaged due to the user doesn't use the appointed oil filter, fuel filter, air filter which mentioned in the manual book.
5)The goods is damaged due to the user make bold to replace or use the spare parts or add other equipment on it without our company approbation.
6)The goods is damaged due to disassembly parts from the equipments without our company approbation.
7)The goods is damaged due to unsuitability place, start, warm-up, stop and so on.
8)The goods is damaged due to using disqualification fuel or other substance mixed in the fuel, such as water, impurity, contamination and so on.
9)Our company shall provide free maintenance service for malfunctions caused due to the manufacture quality, but not take charge of any overhead expensed, losing and any fault analysis fee.
. AFTER-SALES SERVICE POLICY
Guangzhou Laurel & Honesty Holdings will meet the needs of consumers as possible. They can expect to enjoy our specialized service from product manufacturing, delivery and installation to the technical support and maintenance during operation process. After receive the feedback of quality problem, we answer the consumers and supply problem solve program in 24 hours. Do our best to supply satisfied service.
You can get the following services:
1. Provide complete qualified products:
Once business cooperation is established, customers will immediately be presented with detailed technical information according to products.
(4)Automatic Start-Stop Systems information
(5)Insulation Protection information
2. Provide complete technical support, including installation and commissioning services:
After the customer receive the goods, we can provide installation and commissioning advisory guidance, and also can assign engineering technologist with installation experience to the scene and guide the on-site installation if necessary.
3. Professional technology personnel training:
If the customer requirements, we will arrange technical personnel training, guidance.
4. Maintenance Service.
5. Supply technology assistance for your whole life.